Once you place an order with us, you will receive a prompt notification and confirmation email. This serves as an indication that our system has successfully processed your purchase. Within 1 business day (excluding weekends), we will proceed to submit your order to our warehouse manager to verify the availability of your selected item(s) for immediate packaging and shipping.
Upon confirmation of stock availability, we will proceed to prepare your product for shipping. This preparation typically takes 1 - 2 business days. Subsequently, you will receive a shipping confirmation with tracking number, indicating that your order is on its way to you.
Our standard delivery timeframe for orders is between 2 to 10 business days. However, please note that custom-made and/or made-to-order products, such as our outdoor kitchens, may require additional time to arrive, usually within 3 to 5 weeks.
The policy stipulated is mandatory and is made with special consideration that customers might want to cancel order due to a change of heart or related reasons.
Given our top priority to process and ship your orders as fast as possible, we can only approve cancellation requests made within 24 hours after order placement. Beyond this duration, no cancellations will be entertained and it solely remains under the customer’s responsibility. For cancellation request, kindly email at firstname.lastname@example.org as quickly as possible.
Late cancellation requests (after 24 hours) are subjected to a $25 fee or 3% administration fee, to compensate for transactional costs at our end. For instance, transaction fee, fraud insurance, etc. Note: Remember that refund is arranged immediately after successful cancellation. It would be your bank or credit card company that may take 3-5 business days to process and release funds.
If we have assigned tracking to your order or it has been shipped already, cancellation request will NOT be entertained at any cost. If product ordered is listed as backorder, it means you understand that the item will take time to be back in stock and you're willing to wait the duration. No cancellations are to be accepted upon any backorder item, devoid of any exceptions. Most of our products can be cancelled, however, items customized and crafted specifically for you cannot be cancelled, once it has been ordered and its manufacturing has begun.
For the following items, sales are final/non-cancellable:
• Made-to-order Items.
• Custom-made Items.
At All Outdoor Kitchens, we aim to make sure that your shopping experience is pleasant and one of a kind. Your satisfaction with your purchase is extremely valuable for us. In case, any product doesn’t meet your needs, we are always here to assist you.
Within seven days of delivery, you can always return your unused items. The cost associated with restocking fee and shipping is subtracted from the total refund amount. Some keynotes you should follow are:
• To request return within 7 days post-delivery, contact us at email@example.com
• It would take 1 business day to confirm the approval/disapproval of your return request via email.
• Within 1-2 business days, you will receive a detailed return authorization and a list of instructions via email. Starting from the day email is sent, you’ll be assigned 30 days to return your item.
• Upon receiving the returned item, our supplier will inspect the item and refund you within 1-2 weeks.
• Any late return or any return made outside this procedure is not entitled to any refund.
Items that are not entitled to return involve:
• Products belong to custom-made and made-to-order category.
• Clearance products.
• Products labeled as “non-returnable” in its description.
• Products that have been used.
• Discounted bundled kits.
Refunds are made in accordance with original method of payment. Remember, your bank might take a standard 3-5 business days to process refunds.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Learn more about our shipping and return policy here.