WARRANTY

ORDER CONFIRMATION

Once your order is placed with us you will receive a notification and confirmation email with all your order details. This means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via phone and/or e-mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment. We normally deliver between 2-10 business days. It takes 3-5 weeks for custom-made and/or made to order products(such as outdoor kitchens) to arrive.

All delivery dates and shipping information are for the continental United States. To discuss Hawaii and Alaska delivery, please contact us at info@alloutdoorkitchens.com. We do not ship directly to Canada, however we may be able to ship to your freight carrier.

SHIPMENT PROCESS

Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within five days of your order, do not hesitate to reach out to us at info@alloutdoorkitchens.com

CANCELLATIONS

The policy stipulated is mandatory and is made with special consideration that customers might want to cancel order due to a change of heart or related reasons.

Given our top priority to process and ship your orders as fast as possible, we can only approve cancellation requests made within 24 hours after order placement. Beyond this duration, no cancellations will be entertained and it solely remains under the customer’s responsibility. For cancellation request, kindly email at info@alloutdoorkitchens.com as quickly as possible.

Late cancellation requests (after 24 hours) are subjected to a $25 fee or 3% administration fee, to compensate for transactional costs at our end. For instance, transaction fee, fraud insurance, etc. Note: Remember that refund is arranged immediately after successful cancellation. It would be your bank or credit card company that may take 3-5 business days to process and release funds.

If we have assigned tracking to your order or it has been shipped already, cancellation request will NOT be entertained at any cost. If product ordered is listed as backorder, it means you understand that the item will take time to be back in stock and you're willing to wait the duration. No cancellations are to be accepted upon any backorder item, devoid of any exceptions. Most of our products can be cancelled, however, items customized and crafted specifically for you cannot be cancelled, once it has been ordered and its manufacturing has begun.

For the following items, sales are final/non-cancellable:

• Made-to-order Items.
• Custom-made Items.

RETURNS

At All Outdoor Kitchens, we aim to make sure that your shopping experience is pleasant and one of a kind. Your satisfaction with your purchase is extremely valuable for us. In case, any product doesn’t meet your needs, we are always here to assist you.

Within seven days of delivery, you can always return your unused items. The cost associated with restocking fee and shipping is subtracted from the total refund amount. Some keynotes you should follow are:

• To request return within 7 days post-delivery, contact us at info@alloutdoorkitchens.com
• It would take 1 business day to confirm the approval/disapproval of your return    request via email.
• Within 1-2 business days, you will receive a detailed return authorization and a list of instructions via email. Starting from the day email is sent, you’ll be assigned 30 days to return your item.
• Upon receiving the returned item, our supplier will inspect the item and refund you within 1-2 weeks.
• Any late return or any return made outside this procedure is not entitled to any refund.

Items that are not entitled to return involve:

• Products belong to custom-made and made-to-order category.
• Clearance products.
• Products labeled as “non-returnable” in its description.
• Products that have been used.
• Discounted bundled kits.

Refunds are made in accordance with original method of payment. Remember, your bank might take a standard 3-5 business days to process refunds.

EXCHANGES

If you have made your mind to exchange your order with a similar or different item, we are here to assist you throughout the process. Please check your item against all applicable standard return policies.

DAMAGES

Our topmost priority is to ensure that you receive premium quality products, however, in certain misfortunate events, your product might undergo damage during transfer. If damage is reported within the appropriate claim times, AllOutdoorKitchens.com will take upon itself to rectify any damaged item(s).

It is critical that you inspect the packaging of the products when they arrive and ensure that you have received all of the packages indicated on the delivery receipt. If you sign for the delivery, without inspection of your item for any damage or missing items, this means you accept that received item(s) is in perfect condition. For order inspection, it must be conducted in front of the delivery person. If you observe any harm or lack of packages, you must report it on the bill of lading, photograph it, and refuse delivery. Your note should say "refused due to damage". You must also photograph all sides of the box and email them to us within one day. Do not throw away any damaged piece(s) or the original wrapping.

If there are no evident damages before opening the box, you must note "further inspection may reveal concealed damage." If you discover any damage after getting your package, please keep the box and original wrapping and notify us with photos. We immediately file a claim with the shipping company or the manufacturer after receiving information from you regarding the refused delivery or concealed damage. We mail all replacements at no cost to you once the claim has been fully processed. It is required to return damages piece(s) within 30 days of receival. If not done so, a charge will be levied via the original payment method.

Please note that AllOutdoorKitchens.com is not liable to compensate for any reimbursements associated with project lags or labor costs incurred due to the receival of faulty goods. It is suggested to schedule installation until or after the arrival of your order and once, your order has been thoroughly inspected. 

DEFECTIVE ITEMS

We aim for excellency and vouch for the quality of our products. In any unfortunate case of receiving a defective item, we will be dedicated to guide you through the warranty process of the manufacturer.

It depends upon the warranty procedure of the manufacturer whether you’d have to return the malfunctioned item to the manufacturer for making repairs or an item will be sent to replace the defective piece. Remember, if your item is installed or used, it will not be liable for any return, rather it would be
subjected to the warranty procedure.

Your warranty request will be forwarded to the manufacturer from our side. The claim will be reviewed by the manufacturer and we will duly inform you regarding approval or disapproval of the claim. Certain manufacturers might require defective parts to be sent back for affirming quality controls.

We are not liable to any sort of reimbursement, be it associated with project lags or labor costs that might incur due to the receipt of malfunctioned goods. We always uphold that you install the product until/after the order has been thoroughly inspected upon arrival.

If your item develops a defect later than the warranty period, we will not be responsible to facilitate any warranty claim to the manufacturer. We will be able to provide for replacement parts/units as per requirements. Feel free to contact us for ascertaining pricing. Kindly, note that discontinued items might not be eligible for this facilitation.